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Last updated: 10 October 2025

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Who we are SIROMER TRACTORS (“Siromer”, “we”, “us”) is the controller of personal data collected via siromer.online and when you contact or buy from us.

Registered address: Taylors Lane Industrial, Taylors Lane, Pilling, PR3 6AB, United Kingdom
Data Protection Lead: Louise Howard - tractors@siromer.co.uk

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1) The data we collect

• Contact & identity: name, company, email, phone, postal address.

• Enquiry & sales: products of interest, specifications, quotes, messages, call notes.

• Orders & after-sales: purchase records, serial numbers, warranty registrations, service/repair history.

• Payment metadata: amount, method, status (full card details handled by our payment processor; we don’t store them).

• Website technical data: IP address, browser/device info, pages viewed, basic server logs.

• Uploads: photos/documents you send (e.g., site access photos).

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We do not intentionally collect children’s data.

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2) How we get your data

• Directly from you (web forms, email, phone, in person).

• Automatically via our website’s essential logs/cookies.

• From relevant third parties you engage (e.g., couriers, authorised service centres) where needed to fulfil your request.

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3) Why we use your data (lawful bases)

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Purpose: Respond to enquiries & provide quotes Where:“Quick Quote”, call-backs, site suitability Why: Legitimate interests or steps to contract

Purpose: Sell and deliver products/services Where: Order processing, fulfilment, installation/training Why: Contract

Purpose: Warranty & after-sales Where: Registration, parts, repairs, safety notices Why: Contract, Legal obligation

Purpose: Customer service & records Where: Troubleshooting, returns, communications history Why: Legitimate interests

Purpose: Legal, tax & safety compliance Where: HMRC records, product safety, fraud prevention Why: Legal obligation, Legitimate interests

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We do not run newsletters, mass email marketing, or advertising pixels.

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4) Cookies and similar technologies

We use only essential cookies required to operate and secure the website (e.g., load balancing, security, form submission). We do not use analytics, advertising, or social-media tracking cookies. You can control cookies in your browser settings.

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5) Sharing your data

We share personal data only as necessary with:

• Hosting/IT & security providers (website, email).

• Payment processors (for secure payments).

• Couriers/logistics & installation partners (to deliver and set up equipment).

• Authorised dealers/service centres (for local support, service and parts).

• Professional advisers & insurers and, where required, law enforcement/regulators.

We do not sell your personal data.

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6) International transfers

Some providers may process data outside the UK. Where they do, we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA)/Addendum or transfers to countries covered by a UK adequacy regulation. Details are available on request.

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7) How long we keep your data

• Enquiries & quotes: normally 2 years from last contact.

• Orders, warranty & service records: product lifespan + 7 years (for tax/accounting and product safety).
  Minimal suppression data may be kept to honour opt-outs or legal requirements.

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8) Security

We apply technical and organisational measures, including encrypted transport, access controls, staff training, and vendor due diligence. If a personal-data breach risks your rights and freedoms, we will assess and, where required, notify you and the ICO.

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9) Your rights (UK GDPR)

You can access, correct, delete (in certain cases), restrict or object to processing, and request data portability where applicable. If we rely on consent, you can withdraw it at any time (noting we don’t currently use consent-based marketing).

You can complain to the UK Information Commissioner’s Office at ico.org.uk. Please contact us first so we can help quickly.

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10) How to contact us

Email: tractors@siromer.co.uk
Post: SIROMER TRACTORS, Taylors Lane Industrial, Taylors Lane, Pilling, PR3 6AB, United Kingdom

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11) Changes to this notice

We may update this notice over time. Significant changes will be highlighted here and, where appropriate, notified to you.